FAQ

FAQ – Frequently Asked Questions

1. What sizes do you offer?

We offer a full range of women’s and men’s sizes depending on the style.
Please refer to the Size Guide on each product page for detailed measurements and fit recommendations.

2. How do your shoes fit?

Most of our styles run true to size.
If a specific style fits slightly smaller or larger, we will clearly note it on the product page.

If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.

3. What materials are your shoes made from?

Our footwear is crafted using premium leather, high-quality textiles, durable soles, and vintage-inspired details.
Exact materials for each style can be found under the Product Details section on each item page.

4. How long does shipping take?

U.S. shipping typically arrives within:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

Processing time is 1–3 business days before shipping.

5. Do you ship internationally?

At this time, we ship within the United States only.
International shipping may be added in the future.

6. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
Tracking information usually updates within 24–48 hours.

7. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at
📧 support@vintagesteps.com

We can only make changes before your order has been processed or shipped.

8. What is your return policy?

We accept returns within 30 days of delivery for unworn items in original condition and packaging.
For full details, please refer to our Return & Refund Policy page.

9. What should I do if my shoes arrive damaged or defective?

If your order arrives damaged, please contact us within 48 hours with:

  • Photos of the damage

  • Your order number

We will arrange a replacement or refund.

10. Do you offer exchanges?

Yes. If the size or style isn’t quite right, you may request an exchange within 30 days.
Subject to availability.

11. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

12. Are your vintage-style designs true vintage?

Our shoes are vintage-inspired, meaning they blend classic silhouettes with modern comfort, materials, and construction.
You get the charm of the past with the comfort of today.

13. How can I contact customer support?

For any questions, please reach out to us at:
📧 support@vintagesteps.com
Our support team is available Monday–Friday.